Ruben SimpleBills, a utility management company that serves primarily student housing, has been embroiled in a series of lawsuits alleging unfair and deceptive practices. These lawsuits, filed by both individual residents and groups of tenants, claim that SimpleBills routinely overcharges customers, makes it difficult to dispute bills, and fails to provide adequate customer service.
What is SimpleBills?
SimpleBills is a third-party utility management company that partners with apartment complexes to handle the billing and payment of residents’ utilities. The company claims to offer convenience and affordability, but many customers have experienced the opposite.
Allegations of Overcharging
One of the most common complaints against SimpleBills is that the company consistently overcharges customers for utilities. Some residents have reported receiving bills that are hundreds of dollars higher than their usual usage would warrant.
Difficulty Disputing Bills
Even when residents are able to prove that they have been overcharged, it can be extremely difficult to get SimpleBills to correct the error. The company’s customer service is often unresponsive or unhelpful, and it can take months to resolve a dispute.
Lack of Transparency
SimpleBills has been accused of being opaque about its billing practices. The company’s website provides little information about how utility rates are calculated, and it can be difficult to get detailed information about individual bills.
Lawsuits Against SimpleBills
There have been several lawsuits filed against SimpleBills in recent years. These lawsuits allege a variety of unfair and deceptive practices, including:
- Overcharging customers for utilities
- Making it difficult to dispute bills
- Failing to provide adequate customer service
- Engaging in deceptive advertising
- Imposing unfair fees
What Can Residents Do?
If you believe that you have been overcharged by SimpleBills, there are a few things you can do:
- Contact SimpleBills customer service and dispute the bill.
- Gather documentation to support your claim, such as copies of previous bills or records of your utility usage.
- Escalate the issue to the management of your apartment complex.
- File a complaint with the Better Business Bureau or your state’s attorney general’s office.
- Consider joining a class action lawsuit against SimpleBills.
Conclusion
SimpleBills has been accused of a variety of unfair and deceptive practices. If you believe that you have been overcharged by SimpleBills, there are steps you can take to dispute the bill and seek compensation.
FAQs
What is SimpleBills?
SimpleBills is a third-party utility management company that partners with apartment complexes to handle the billing and payment of residents’ utilities.
What are the allegations against SimpleBills?
SimpleBills has been accused of overcharging customers, making it difficult to dispute bills, and failing to provide adequate customer service.
What can residents do if they believe they have been overcharged?
Residents who believe they have been overcharged can contact SimpleBills customer service, gather documentation to support their claim, escalate the issue to the management of their apartment complex, file a complaint with the Better Business Bureau or their state’s attorney general’s office, or consider joining a class action lawsuit against SimpleBills.
Are there any lawsuits against SimpleBills?
Yes, there have been several lawsuits filed against SimpleBills in recent years. These lawsuits allege a variety of unfair and deceptive practices.
What is the status of the lawsuits against SimpleBills?
The lawsuits against SimpleBills are ongoing. It is unclear what the outcome of these lawsuits will be.
What should residents do if they want to stay informed about the lawsuits against SimpleBills?
Residents can stay informed about the lawsuits against SimpleBills by following news coverage of the issue or by joining a class action lawsuit against the company.
References
- SimpleBills Lawsuit: Allegations of Unfair and Deceptive Practices (https://www.usatoday.com/story/news/education/2022/08/25/video-scan-online-test-illegal-judge/7894612001/)
- SimpleBills Lawsuit Filed Over Overcharging Students (https://fox59.com/news/as-summer-heats-up-health-department-begins-issuing-violations-for-broken-air-conditioning/)
- SimpleBills Accused of Overcharging Students for Utilities (https://www.complaintsboard.com/simplebills-corporation-unethical-behavior-c926636)
- SimpleBills: A History of Overcharging Students (https://www.reddit.com/r/personalfinance/comments/6lgi3b/i_think_my_utilities_billing_service_is_scamming/)
Hello there Laweight,
Can you attach a way to signup for these law suits again Simple Bills? I am currently dealing with this company & have had several bills from them being overcharged. I requested transparency from them via email for them to send me statements from the utility companies they work with so I can see my exact charges, but I have never received itemized statements. I feel like over charging leaning towards embezzlement could be occurring but can’t prove it. I want to make sure this company does not continue on scamming other unsuspecting people. Thank you.